The Department of Trade and Industry is leading the consumer - business-connected people and citizens of the Philippines. It's safe to say that everything undergoes extreme quality assurance but sometimes, there are inevitable things that even owners cannot control. In the event that you encounter any of these, your first concern is to complain and give feedback, right? But where exactly can you go?
In this article, we will give you, in detail where you can go, in terms of government-body, to complain if you feel aggravated about a certain product. In addition to that, we will also teach you how you can file a complaint if you feel the need to do so.
Read: Notice to the Public of the PSA About the National ID Registration
How do I file a complaint?
First and foremost, you need to learn how you can file a complaint. There are certain things that are eligible for complaints. If ever you encounter any of the following, feel free to file a complaint.
- No Return, No Exchange (NRNE)
- Deceptive, Unfair, and Unconscionable Acts and Practices
- Warranties
- Other Mediatable-related complaints
If you feel that a certain company or product is violating anything legal, you can fill-out the Complaint Form and/or prepare a complaint letter, duly-accomplished with the following details:
- Complete Name
- Permanent Address and Current Address
- Email Address
- Contact Number of the Complainant and the Respondent
- Narration of Events/Facts
- Demand
- Any Government-Issued ID of the Complainant
- **Proof of transaction (Scan and attach it to the letter)
Read: DILG Reminds Dental and Medical Clinics for their Exemption from Business and Mayor’s Permits
Where can I file a complaint?
If you have a complaint and you plan on submitting it, you can send it to [email protected]. For inquiries and follow-up, however, you can contact 1-384.
In the event that you are outside Metro Manila, you can refer to the DTI directory for the nearest and the most appropriate provincial office. Click here to open the directory.
If you are in Metro Manila, you can file the complaint to the Director:
The Director
Fair Trade Enforcement Bureau
DTI Fair Trade Enforcement Bureau (FTEB)
UPRC Building 315 Sen. Gil J. Puyat Ave.,
1200 Makati City, Philippines
What can I complain about and where can I complain to?
Now, I know that you are wondering what types of complaint you can do. No worries because with the help of the Department of Trade and Industry (DTI), here are the specific concerns and the agency concerned to where you can direct your complaint/s to.
Here is the table for your reference:
| Specific Concern (Industry/Product) | Agency Concerned (Where you can complain to) |
| Adulterated Livestock Feeds, Vaccines, Pharmaceuticals and Biologics | Bureau of Animal Industry (BAI) - Animal Feed Standard Division and Laboratory Services |
| Combination of banks and non-banking and/or financial institutions, credit cards, pawnshops, etc. | Bangko Sentral ng Pilipinas (BSP) |
| Claim for insured deposit; follow-up status of claim for insured deposit; queries on deposit insurance coverage, other bank related issues/concerns i.e. unserviced withdrawals, ATM problems, etc. | Philippine Deposit Insurance Corp. (PDIC) |
| Fertilizers, Pesticides, Pest Control, etc. | Department of Agriculture (DA) - Fertilizer and Pesticide Authority (FPA) |
| Forest-based materials and products and about forests | Department of Environment and Natural Resources (DENR) |
| Fisheries, Fish products, Fish Concerns | Bureau of Fisheries and Aquatic Resources (BFAR) |
| Food such as in restaurants, fast food, sidewalk vendors, or businesses/establishments who offer food or anything relatedto measures and weights | City Health Office of the concerned Local Government Units (LGUs) |
| Doctor's Services, Hospitals, Processed Food, Cosmetics, Drugs, Household products with chemically-induced and dangerous substances, medical services | Department of Health (DOH), Center for Health Development Metro Manila, and Food and Drug Administration (FDA) |
| Electricity | Energy Power Industry Management Bureau (EPIMB)/Department of Energy-Consumer Welfare and Promotion Office (DOE-CWPO)/Energy Regulatory Commission (ERC) |
| Life Insurance Claims, Non-Life Insurance Claims, Education, Pension, Memorial, and other pre-need plans | Insurance Commission (IC) |
| Manufactured products/food/items | Department of Trade and Industry (DTI) |
| Investments, Mutual funds, financial, lending, issuers of securities (registered), time-sharing | Securities and Exchange Commission (SEC) - Corporation Finance Department |
| Substances that destroy and deplete the Ozone Layer | Department of Environment and Natural Resources (DENR) |
| Quality/Price of liquified petroleum gas (LPG) and other liquid fuels | Oil Industry Management Bureau (OIMB) |
| Standards and quality of products that are coconut-based | Philippine Coconut Authority (PCA) |
| Prices of fresh young coconuts, husked nuts, and coconut oil | Philippine Coconut Authority (PCA) |
| Both processed and processed meat and dressed chicken, pork, and beef | National Meat Inspection Service (NMIS) |
| Rice | National Food Authority (NFA) |
| Price of sugar and its quality | Sugar Regulatory Administration (SRA) |
| TV, Telephone, Cellphone, Radio Broadcast Rates | National Telecommunications Commission (NTC) |
Read: Updated SALN Form 2019
How can this be useful?
If ever you feel that a certain service is not up to par as to its promises, you can let the respectful government body handling the industry know about it. If you have complaints on the service, the product, the people running it, do not think twice in letting the government know about it.
Now that you know where and how you can complain, do not hesitate to let authorities know about wrong doings of a certain business or a product.
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